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Privacy Policy - Psychological Services
A legal disclaimer

Last updated: 26/11/2025

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At Geddes Wellbeing Studio, your privacy is important to us. This Privacy Policy explains how personal information is collected, used, stored, and protected when you access psychological services provided by Dr Jacqueline Geddes, HCPC-registered Clinical Psychologist.

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This policy applies only to psychology services. Reiki and wellbeing services are covered under a separate privacy policy.

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1. Who We Are

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Data Controller:

Dr Jacqueline Geddes

HCPC-Registered Clinical Psychologist

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Geddes Wellbeing Studio

Ayr, Ayrshire, Scotland

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Email:

📧 jacqueline@geddeswellbeingstudio.co.uk

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2. What Personal Data We Collect

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We may collect the following information:

Information you provide directly

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  • Name

  • Email address

  • Phone number

  • Address

  • Emergency contact details

  • Booking and appointment information

  • Information shared during enquiries or intake

  • Health and mental health information relevant to psychological therapy

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Automatically collected information

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When you visit the website or use online booking systems, basic technical data may be collected, such as:

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  • IP address

  • Browser type

  • Pages viewed

  • Cookies (see Cookies section)

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3. How We Use Your Information

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Your information is used to:

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  • Process bookings and manage appointments

  • Communicate with you about your sessions

  • Provide safe and appropriate psychological therapy

  • Maintain accurate clinical and administrative records

  • Meet legal, ethical, and professional obligations

  • Improve services and website functionality

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Your personal data is never sold, rented, or shared for marketing purposes.

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4. Health Information and Special Category Data

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Psychological therapy involves the processing of special category personal data under UK GDPR, including information about mental health.

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This information is:

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  • Collected only when necessary

  • Treated with strict confidentiality

  • Stored securely

  • Used solely for the purpose of providing psychological care and meeting professional obligations

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5. Data Storage and Security

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We take appropriate technical and organisational measures to protect your information from:

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  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure

  • Alteration

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Electronic records are stored using secure, GDPR-compliant systems. Access is restricted to the data controller only.

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6. Sharing Your Data

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Your data is only shared when:

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  • Required by law (for example, safeguarding concerns or court orders), or

  • Necessary to provide services you have requested (for example, secure booking or payment systems)

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Any sharing is done on a strictly need-to-know basis and in line with professional and legal requirements.

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7. Cookies

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The website may use cookies or similar technologies to:

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  • Help the site function correctly

  • Improve user experience

  • Monitor basic analytics (e.g. page visits)

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You can manage or disable cookies through your browser settings at any time.

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8. Your Rights Under UK GDPR

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You have the right to:

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  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where legally appropriate)

  • Withdraw consent at any time

  • Object to certain types of processing

  • Request a copy of your information in a portable format

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To exercise these rights, please contact:

📧 jacqueline@geddeswellbeingstudio.co.uk

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9. Children’s Privacy

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Psychological services are designed for adults unless explicitly agreed otherwise. We do not knowingly collect personal data from children without appropriate consent.

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10. Links to Other Websites

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The website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.

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11. Changes to This Policy

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This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated date.

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12. Contact Us

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If you have any questions about this Privacy Policy or how your data is handled, you can contact:

📧 jacqueline@geddeswellbeingstudio.co.uk

📞07345532454​​

Please note that emails and calls are monitored during business hours only.

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